Frequently Asked Questions
Giving you reassurance
Here you will find a list of questions we have frequently come across from new and existing users of our service. If after browsing through this page you you still have a query, please visit the contact page for specific information on how to reach us.
Security and Privacy
- How secure are my personal and credit card details if I subscribe online?
- If I subscribe to ANS will my details be passed on to other companies?
- How do I change my postal address, telephone, fax, or email?
- How do I obtain my Account information/retrieve lost Account information?
Auction and Tender sales
- What type of goods will I find for sale in the auctions?
- How do I search for a sale?
- How do I search for an Auctioneer?
- How do I view and print the current issue of Auction News?
- How do I view back issues of Auction News?
- Where do the items to be auctioned originate?
- How do I get details of the 'Featured Sales'?
- How do I obtain a catalogue for a sale?
- What are 'Featured Sales' and "Sale of the Week"?
General web site questions
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected. More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers
Log in to your account and go to the "My Account" page. Under "Account Options" select "Update your personal details", make the changes then click "save", it's as simple as that. Alternatively you can email, telephone or write to us with your updated details.
Please click here to view our contact information.
The account information needed to log in to the Auction News web site is your registered email address and password. This information was originally set when you first registered with the Auction News web site. If for any reason you no longer have this information, select 'forgotten password' from the log on screen and your login details will be emailed to you.
If you are still experiencing difficulties please contact us for help.
Listing all the products Auction News advertises would be near impossible, but here is a selection of the type of goods we advertise on a regular basis:
- Agricultural Implements and Machinery
- Airport Lost and Found Property
- Antique, Collectors and Miscellaneous Goods
- Catering Equipment
- Commercial and Private Motor Vehicles
- Commercial, Residential, Investment Property and Land
- Computers and Peripherals
- Contractors Plant, Machinery, Equipment and Tools
- Electrical Equipment and Spares
- Engineering Machinery & Machine Tools
- Fabric, Chemical, Woodworking and Plastics Machinery
- Ferrous and Non Ferrous Metal
- Garage Equipment & Spares
- Hotel, Restaurant and Bar Fixtures/Fittings
- Household Furniture and Effects
- Office, Factory and Warehouse Equipment
- Ministry of Defence Surplus Equipment, Machinery and Stocks
- Plumbing and D.I.Y. Equipment
- Police Lost and Recovered Property
- Printing and Packaging Machinery
- Retail & Wholesale Equipment and Stocks
- Scrap Metal and Scrap Processing Machinery
- Timber and Steel Stocks
- Tools and Building Supplies
You can search for sales by selecting 'search sales' along the top navigation bar of the web site. The home page displays all our "Top Sales" i.e. those sales which are currently being advertised in "Auction News". You can narrow the search down by selecting a category if required.
If you select "Search Sales" from the navigation bar you can search for sales by type of goods, location, keyword and date range. Alternatively, you can search for an auctioneer then display their forthcoming sales by clicking the "View Sales" button.
You can search for an Auctioneer by selecting 'find auctioneers' along the top navigation bar. You can search by name, location or specialisation. You can view upcoming sales for that auctioneer by clicking the "View Sales" button.
The weekly edition of "Auction News" is uploaded to the website each Friday evening. Once you have logged in and have a current subscription, you may view the publication online from the home page by clicking on the animated Ezine thumbnail in the right hand column of the home page. Alternatively, there is a "View Auction News" link available from the "My Account" page. In the bottom right hand corner you will see icons enabling you to print the whole publication or just selected pages, and another will allow you to download a pdf version of the publication to your computer. There is also a binocular icon which will enable you to search for all occurrences of a keyword and you can click on any website name to link to that website.
View the current issue as described above, then hover over the folder icon to the bottom left of the page. When the words "Back Issues" appear, click the icon to see a list of the archive of available back issues. Simply click on the one you want to view.
The sales included in Auction News are typically instructed by:
- Insolvency Practitioners - assets from liquidations, receiverships and bankruptcies
- HM Customs and Excise - confiscated and impounded goods
- Police, Post Office and Transport Operators - lost, stolen and unclaimed property
- Finance Companies and Bailiffs - repossessed commercial and domestic goods
- Government Departments - excess and unwanted equipment, machinery and stocks
- Trustees and Executors - from the winding up of estates etc
- Auctioneers - specialist collective sales held at the auctioneer's saleroom or at a dedicated outdoor site
- Solvent companies still trading - surplus assets due to relocation, restructuring, overstocking. Also ex-demonstration and damaged items, catalogue returns, etc.
- Building Societies and Banks - repossessed residential and commercial properties
Move your mouse pointer over one of the sale images on the right-hand side of the page. A text box will appear providing brief details of the sale. Click on the image to access the full sale details.
Refer to the catalogue information on the sale details page, as each auctioneer has different arrangements. Most catalogues are downloadable from the auctioneer's web site, whilst for others there is a dedicated catalogue hotline number to ring. Otherwise email, telephone or fax the auctioneer and request one.
These sales appear in the right hand column of the Auction News web site. The details are available to all registered users whether they have a subscription or not. These sales give you a taster of the information you will have access to once you have subscribed. The sale details are updated weekly on a Friday evening, so even if you do not wish to subscribe right now, it is worth coming back often to check if there is a sale that interests you.
'My Favourites' is a useful feature which allows you to store details of sales or insolvencies as you view them on the site, allowing you to quickly return to that information at a later date.
Daily Email alerts can be activated by logging into the Auction News web site and selecting "Manage your email preferences" from the "My Account" page. You may select up to 3 catgories of interest for each service you are subscribed to (i.e. Auction News and/or Insolvency Report)